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Tag Archives: contoh prosedur iso 9001:2015

Cara meningkatkan kepuasan pelanggan
  • SMI
  • February 7, 2023

Cara meningkatkan kepuasan pelanggan dengan ISO 9001

Apa itu kepuasan pelanggan? Kepuasan pelanggan adalah penilaian atau respon yang diberikan terhadap kesesuaian jasa atau produk yang ditawarkan dalam rangka memenuhi kebutuhan dan keinginan pelanggan. Respon ini timbul berdasarkan pengalaman para pelanggan dalam menggunakan produk atau jasa maupun pengalaman berbelanja. Kepuasan pelanggan dapat diciptakan melalui pemenuhan kualitas, pelayanan dan nilai kepada pelanggan. Dengan pelanggan [...]

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